Frequently asked questions
What if my shoes arrive damaged or there’s an issue with my order?
We’ve got you. If your order arrives damaged, flawed, or incorrect, please reach out to us within 7 days of delivery.
Just include:
Your order number
A clear photo of the issue
Once we receive your message, we’ll quickly review the situation and offer either a replacement or a refund — whichever you prefer.
We always make it right.
When will my order arrive?
Each pair of shoes is made-to-order, which means we craft your pair just for you.
Processing & Production Time:
2–5 business days
Shipping Time:
3–10 business days (depending on your location)
Most customers receive their order in 5–12 days total from the day they purchase.
You’ll receive a tracking number as soon as your order ships.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
How much does shipping cost?
All VitalStep shoes include shipping in the listed price.
We believe in transparent pricing, so you’ll never have to worry about extra shipping costs at checkout.